Wendy Kuhn

Strategic Consultant | Business & IT Leadership
Seasoned professional with 30+ years of experience in strategic planning, project management, business analysis, IT service management, and organizational health and wellness. Adept at leading high-impact initiatives, facilitating large-scale change, and aligning IT and business strategies for optimal performance.
Core Competencies
  • Strategic Planning & Implementation
  • Project & Program Management
  • Business Relationship Management
  • Business Analysis & Process Re-engineering
  • IT Governance & IT Service Management (ITIL)
  • Facilitation, Training & Public Speaking
  • Organizational Health & Wellness Consulting
  • Service Desk Management & Implementation
  • Holistic Health Coaching & HeartMath® Mentorship
Professional Experience:
Principal | Break Through Consulting, LLC (2010–Present)
Provide strategic planning, project management, assessment, governance, analysis, facilitation, and training support to diverse government and non-profit clients in IT, Finance, and Human Resources.
  • Lead strategic planning efforts and develop roadmaps for implementation.
  • Manage projects and vendor relationships for software implementations and other large scale projects.
  • Design and facilitate large and small group sessions.
  • Conduct IT and Data Analytics assessments.
  • Develop and deliver training programs.
Director of Consulting | Boutique Consulting Firm
  • Provided ITIL consulting in service catalog management, incident management, problem management, and change management.
Director, Program Management | MCNC, RTP, NC
  • Reported to the CEO, led special projects, implemented strategic plans, facilitated community input, managed grant development, and collaborated with state government, universities, and other stakeholders.
Director, Business Relationship Management | State Office of Information Technology Services, (ITS) Raleigh, NC
  • Established a division to align IT with state government operations, shifting the organization to a customer-focused service model.
Director, Customer & Public Relationship Management | ITS
  • Founded and managed an Office for Customer and Public Relationship Management, overseeing 30+ staff and a $2M+ budget.
Special Assistant to the State CIO | ITS
  • Served as Chief of Staff to the State CIO, supporting policy development, legislative initiatives, media relations, national surveys, and speechwriting.
Senior Principal Consultant | Keane Inc., Durham, NC
  • Delivered IT and management consulting services to government clients, leveraging expertise in IT, business analysis, policy, public administration, and project management.
Senior Consultant | Booz, Allen & Hamilton, Inc., Bethesda, MD
  • Provided management consulting support to the Environmental Protection Agency.

Education & Certifications
  • ITIL Expert Certification (2008); Manager’s Certificate in IT Service Management, EXIN (2006)
  • Leadership Development Program, Center for Creative Leadership
  • Master of Arts in Economics, North Carolina State University
  • Master of Public Administration (Advanced Management Techniques), Columbia University
  • Bachelor of Arts in American Culture, Vassar College
Community Engagement
  • Board Member, Eno River Association, Durham, NC
  • Advisory Board Member, Women In Educational Leadership Symposium, Appalachian State University
  • Member, Town of Hillsborough Parks and Recreation Board, Hillsborough, NC
  • Member, Orange County Climate Council, Orange County, NC
  • Past President & Former Board Member, Meals on Wheels Durham, Durham, NC
Publications
  • Be Strategic: Create a Healthy Organization
  • Aunt Wendy’s Favorite Recipes