Last week I identified four tips for dealing with email. It seemed to resonate for a lot of people, so here are four more tips!
Use your Phone to Talk to People Responding to important emails from a smart phone, unless absolutely necessary, often leads to miscommunication. Most of the time, for important issues, it is better to have a moment to think about it rather than responding on the run and responding on a larger device is easier and will enable you to be more thoughtful.
Do Not Require a Reply. Compose your email so that it does not require a reply. Often even something as simple as scheduling lunch, whether for business or pleasure, can require a 20 email exchange. “Where do you want to meet”, “I don’t know, what do you think” “I can do 11:30 but would you prefer 12:00”? Instead try short declarative sentences. “I’ll meet you at Whole Foods for lunch at 11:45 in front of the salad bar unless I hear from you otherwise” You can even take it a step further as a friend of mine does and say “No Response Necessary”
No Affect Allowed. Remember that email does not convey affect. If you are in the midst of a frustrating email conversation, consider that the other person or people might be equally frustrated. Pick up the phone and call or walk down the hall.
Copying is not Always Best. Be thoughtful about who you copy (and especially who you bcc – in fact, I recommend never using bcc unless it is to hide the membership of a large distribution list.) Unnecessary copying will only increase your email volume
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